This has been an ongoing battle with almost all of our distributors, not just Wale Apparatus. The only distributor who has it together on this particular topic is Frantz Art Glass. It seems to be a matter of training. Mike Frantz trains his sales people on this very topic, and if the sales people can't handle the question, Mike himself takes the call, and if he can't answer it, he passes it on to me. I wish the rest of my distributors were this good - Glasscraft is close, but the rest...
Case in point, I have a distributor out on the West Coast - his sales base is strictly boro (and mainly pipemakers). What does he buy from me? Economy Didymium. I've told him over and over again that it is not sufficient protection, but it seems to go in one ear and out the other. I can only hope that he is also selling clip on welders shade to go with them. As I've said, I can't force people to purchase the right eyewear, all I can do is try to educate them.
We try to send out letters on a quarterly basis to our distributors, keeping them up-to-date with changes in products, and also on education issues. This topic has been repeated many times in the past couple of years.
I have just made a change to my website that shows what our basic recommendations are for working with glass. Hopefully this will resolve a lot of these types of problems. Additionally, all of our product has been labeled with advisory labels and warnings for at least the past two years, when this became a major issue.
I'm sorry that you were told the wrong information by Wale. At this point in time, there's not much I can do, but you can certainly call up Wale, and speak with Mike DeMasi about this. He is the head of the Sales Department there and he should be able to solve the problem for you. If you hit a wall with Mike, send me an e-mail (mike@auralens.com) with all of the information, and I'll get together with Mike and see if we can get it straightened out for you. At the very least, I'll see if I can get you a proper pair of glasses and just charge you the difference. Will that work for you?
Now, for the rest of your question. The AGW-200 split lens design filters IR only through the lower green welders filter. We recommend this filter mainly for people who are working smaller pieces, like bead work. However, the AGW-200 is available as a full coverage lens as well, so that the entire lens is IR filtered. The drawback is that the entire lens is dark. We have a flip up version available with AUR-92 in the main lens and the green welding lens in the flip up, resulting in an equivalent AGW-200 lens.

